Store Policies

Privacy Policy

Privacy

You are not required to provide Personal Information to browse this site. If you choose to purchase products and/or services from this site, you may be asked to provide your name, credit card information, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address (so that we may send an email message about your order and, if you opted-in, to send you our email newsletter and/or special offers).To participate in or submit content to Dunkelbergers.com you will be required to include your name, address, telephone number, email address or other information you choose. If you ask to receive our newsletters may ask for an email address. If you participate in surveys or contests we may ask for your contact information, qualifying information, your opinion and background information such as your age, gender, approximate household income, and type of outdoor sport you enjoy frequency in which you engage in your sport, and where you go to enjoy your sport. Those seeking Career Opportunities may be asked to provide contact, background, education and employment information.

Security

At Dunkelberger's Sports Outfitter we have electronic and corporate policies and procedures in place for the security of every order placed online. We use Secure Socket Layer technology (SSL) to keep others from intercepting your information while it is being transmitted across the Internet. SSL technology is the industry standard method of communicating secure online transactions and is built into most major browsers. The secure mode begins when you initiate your order. All information, once on our server, is protected from any external intrusions. Once your order is processed, we will not retain your credit card number in our online systems. Only Dunkelberger's Sports Outfitter employees who require your Personal Information to serve you have access to your data, which is password protected. Employees who have access to Personal Information are trained in the privacy and security practices of this Statement.

Dunkelberger's Sports Outfitter provides links to web sites outside of Dunkelbergers.com as an added convenience to our users. Dunkelberger's Sports Outfitter is not responsible for the privacy, terms of use or other policies of any other web site or their management of your Personal Information.

Return and Sales Policies

Your Consent to these Terms & Conditions

Access to and use of our Site and the information, materials, products and services available through our Site are subject to all applicable laws and regulations and to these Terms and Conditions. By accessing, browsing, and shopping at our Site, you accept, without limitation or qualification, these Terms and Conditions, which form a legally binding agreement. If you do not agree, please exit our Site.

Changes to these Terms & Conditions

These Terms and Conditions may be changed by us from time to time without specific notice to you. The latest Terms and Conditions will be posted on the Site, and you should always review them prior to using any of the Sites to ensure that you have a current understanding of the Terms and Conditions under which you are permitted to access our Site. Your continued use of our Site after we have posted the revised Terms and Conditions constitutes your agreement to be bound by the revised Terms and Conditions.

Layaway Policy

Dunkelberger’s Sports Outfitter will hold layaway items for up to thirty days with a minimum deposit of 50%. The entire layaway must be picked up or canceled within the 30 day period. If the layaway is canceled within 72 hours, the deposit will be returned in full. Deposit will be forfeited if layaway not completed in 30 days. Future sale pricing will not be given to items on active layaway. Items available for layaway include: firearms, safes, boats, and bows.

Firearms Policy

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearm Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Additional Store Policy

Ammunition:

  • You Must Be At Least 21 Years Of Age To Purchase Handgun Ammunition.
  • You Must Be At Least 18 Years Of Age To Purchase Long Gun Ammunition.

Firearms Regulations:

  • You Must Be At Least 21 Years Of Age To Purchase A Handgun.
  • You Must Be At Least 18 Years Of Age To Purchase A Long Gun.

Black Powder:

  • You Must Be At Least 18 Years Of Age To Purchase Unless Accompanied By A Parent Or Guardian.
  • Knives/Axes/Blades/Pepper Spray/Bear Deterrent/Slingshots/Air Rifles/Propane/Flare

Guns/Tasers/Traps:

  • You Must Be At Least 18 Years Of Age To Purchase Unless Accompanied By A Parent Or Guardian.

Compound Crossbows:

  • You Must Be At Least 18 Years Of Age To Purchase Unless Accompanied By A Parent Or Guardian.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

General Firearms Sales

All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

Returns

If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.

Please note that we do not permit the return of the following products:

  1. Special orders and products that are custom configured to your specifications.
  2. Products sold "as is" or "used" or that have been installed or used after receipt.
  3. Firearms, once transferred to buyer.
  4. Illumination devices, electronic sights, optics and night vision equipment.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 

The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx.

Online Price & Description Error

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that Dunkelberger's Sports Outfitter will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition will be shipped ground with adult signature required. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. *All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*